Shipping policy

How long does it take for my order to arrive?
Typically, our products are delivered within 1-5 days of ordering, assuming there are no shipping delays.

How much does it cost to ship Flourish?
Standard shipping cost is based on weight and size of each package.

Enroll in Autoship to save money on shipping!

  • FREE shipping on Autoship subscriptions of 2+ Flourish (up to 18 plastic or 12 glass)

  • $5 shipping on Autoship subscriptions of 1 Flourish (plastic or glass)

  • Autoship subscriptions of more than 18 plastic or 12 glass bottles will receive a 25% discount off the standard shipping charge.

Do you ship outside the U.S.?
At the moment, you can only purchase and ship Flourish within the continental U.S. and Hawaii. We hope to continue expanding our reach to other countries in the near future.

How do I track my order?
You will receive a shipment confirmation and tracking information via email when your items have shipped.

Is consumption of my probiotic safe if the bottle is pressurized, wobbly, or shows signs of slight leaking when it arrived in my shipment?
In short, yes, the product is safe for use.

Shipping and handling of our living product can result in pressurized bottles, and sometimes, even a slight leakage. This is a sign that our probiotic species are alive and kicking in their natural environment, where they are most comfortable.

The product has not been compromised, but rather the bacterial species are just living their normal lifecycle. With the possible buildup of pressure, we do recommend opening the bottle slowly before use.

Learn more here.

What is the return policy?
Due to the living nature of our product and our high standards for quality, we do not accept returns on products that have left our facilities.

However, the 30 Day Challenge is available if Flourish did not have a positive impact for new customers.

Do you replace bottles if they were damaged during the shipping process?
The long trip from our facility to your home is the most challenging step for some of our products because of their living nature. While the physical transportation of our products is completely out of our hands, we want you to experience the full benefits of receiving your products as if they had just left our lab. Therefore, we will replace product when extreme damage has occurred during transit. Recipient has 10 (ten) days from date of arrival to report any damaged orders to the company.

You must send pictures of your damaged product and container to support@entegrohealth.com to begin the bottle replacement process. Make sure to capture the liquid level and sticker on the bottom of the bottle.

What is a non-contiguous U.S. fee?
A non-contiguous U.S. fee is an extra cost we transfer to the final recipient in HI or AK to cover the higher shipping costs we receive from our shipping carriers.

Who is charged the non-contiguous U.S. fee?
The non-contiguous U.S. shipping fee is charged on all orders to be shipped to Hawaii and Alaska.

If you don't see your questions answered, please contact us at support@entegrohealth.com.