Refund policy

Return Policy

Due to the living nature of our product and our high standards for quality and product integrity, we do not accept returns on products that have left our facilities.

Refund Policy

Our Refund Policy is limited to the 30-Day Challenge. It applies to new customers that have used our products daily for a period of 30 days and have not felt a difference. The customer must email support@entegrohealth.com to request a refund for the cost of ONE item minus shipping charges.

Replacement Policy

The long trip from our facility to your home is the most challenging step for some of our products because of their living nature. While the physical transportation of our products is completely out of our hands, we want you to experience the full benefits of receiving your products as if they had just left our lab. Therefore, we will replace the product when broken or excessive leakage has occurred during transit. The recipient has 10 (ten) days from date of arrival to report any damaged orders to the company. 

You must send pictures of your damaged product and container to support@entegrohealth.com to begin the bottle replacement process.

Please ensure to capture the liquid level and sticker on the bottom of the bottle.